Agreement with the parent account holder

Terms of Service

Effective and last updated: 21 September 2026 · Document version: terms-v2-2026-09-21

These Terms govern use of FableDoor. They are between the adult account holder (“you”) and Aliaksei Melnikau, an Australian sole trader trading as FableDoor (ABN 13 460 748 489) (“FableDoor”, “we”, or “us”).

1. The adult is the account holder

FableDoor is an adult-operated service for parents and legal guardians to create and share stories during time together with their children. We do not offer accounts to anyone under 18, and a child profile is not an account or permission for a child to operate the service.

You must be at least 18, able to enter a binding agreement, and the parent or legal guardian authorised to provide the child information you submit. You must create and operate the account yourself, including story input and playback controls. Children must not create or operate accounts, submit information, upload content, make recordings, or make purchases. A child may listen to or view a completed story with you present and operating the service.

You are responsible for accurate account information, protecting sign-in credentials and codes, and activity you authorise. Tell support@fabledoor.com promptly if you suspect unauthorised access.

2. What FableDoor provides

FableDoor uses automated systems to help a parent create, store, and play personalised stories, illustrations, and narration for their child. Features may include child profiles, reusable heroes, safety preferences, starter tales, generated stories, playback, downloads, notifications, and paid story credits.

The service is for family entertainment. It is not childcare, therapy, medical or psychological advice, education advice, emergency support, or a substitute for a parent’s judgement and supervision.

3. Generated content needs parent review

Artificial intelligence is probabilistic. Even with moderation and age-aware instructions, a story can be inaccurate, repetitive, culturally insensitive, frightening, unsuitable, or different from the request. Review generated text, images, and audio before or while sharing them with a child. Stop playback if something is unsuitable and report it through the app or support.

Do not rely on generated content as factual, professional, or safety-critical information. You decide whether a story is appropriate for the particular child. FableDoor does not promise that generated content will be unique or that similar output will not be produced for another family.

4. Your content and permission to operate the service

“Your Content” means information you submit, including child profile details, story ideas, hero descriptions, preferences, and reports. You keep any rights you hold in Your Content. You give FableDoor a limited, worldwide, non-exclusive, royalty-free licence to host, reproduce, transform, transmit, and display Your Content only as needed to operate, secure, support, and improve FableDoor in the ways described in the Privacy Policy. This licence ends when the content is deleted, except for protected backups, de-identified information, and records lawfully retained for security or legal purposes.

You promise that you have authority to submit Your Content and that doing so does not violate another person’s privacy, intellectual property, or other rights. Use a child’s first name or nickname only and do not submit unnecessary sensitive information.

5. Generated output

As between you and FableDoor, and to the extent the law and our provider terms permit, you may use the stories and artwork generated for your family for personal, non-commercial purposes. FableDoor keeps its rights in the app, brand, templates, safety systems, software, and pre-existing materials.

Copyright and other rights in AI-generated material are unsettled and differ by country. We do not promise that generated output is copyrightable, exclusive, accurate, or free from resemblance to existing material. You are responsible for obtaining advice before commercial publication or other use beyond your family.

6. Acceptable use

You must not use FableDoor to:

• exploit, groom, sexualise, threaten, or endanger a child or any other person;
• create illegal, abusive, hateful, graphic, or deliberately age-inappropriate material;
• submit personal information you are not authorised to use;
• infringe intellectual property or request imitation of protected characters, brands, or a living artist;
• probe, bypass, overload, reverse engineer, or interfere with security, moderation, access controls, usage limits, or the service;
• resell access, transfer credits, automate requests, or use output to train a model without our written permission; or
• misrepresent generated content as professional advice or verified fact.

We may reject an input, block an output, or investigate a report to protect children, users, providers, and the service.

7. Trial, plans, credits, and purchases

• Trial: a new eligible family receives five one-time lifetime story credits. They do not replenish.
• Story packs: purchased pack credits remain until used or refunded and do not expire.
• Story plans, when offered: Storyteller includes 5 new stories per paid month, Plus 15, and Nightly 30. Unused plan credits do not roll over when the next paid allowance is granted.
• Use order: plan credits are used first, then remaining trial credits, then pack credits. Replaying an existing completed story does not use another credit.

Prices, currency, taxes, billing period, and renewal terms are shown by Apple’s App Store or Google Play before purchase. Store purchases are also governed by that store’s terms. A subscription renews until cancelled through the store account, subject to the store’s notice and cancellation rules. Deleting the app or the FableDoor account does not cancel a store subscription.

Restore purchases where the app provides that option. Refunds and billing disputes are handled under the store’s processes and applicable law. A refunded purchase may remove the corresponding unused paid credits; balances will not go below zero. Trial credits are not cash, cannot be transferred, and are not restored by reinstall, cancellation, refund, or a new calendar period.

8. Privacy and children

Our Privacy Policy for Families and Kids’ Data notice explain collection, use, disclosures, retention, parental choices, and regional privacy rights. They form part of these Terms. You must review the direct notice and provide any parental authorisation required before submitting a child’s information.

9. Availability and changes

FableDoor is currently offered in Australia and the United States. It is not currently offered to Canadian residents; Canada is planned after the required privacy, provider, and French-language launch work is complete.

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Generation can be delayed or unavailable because of connectivity, app stores, provider outages, maintenance, safety review, usage limits, or events outside reasonable control.

We may add, remove, or change features for safety, legal, technical, or product reasons. If a change materially reduces a paid service during its current paid period, we will provide the notice or remedy required by applicable law. We will not apply a material adverse change to these Terms retroactively without notice and consent where required.

10. Suspension and termination

You may stop using FableDoor at any time and request account deletion. Manage any subscription separately in the store that sold it.

We may restrict or suspend access where reasonably necessary to investigate a safety or security risk, comply with law, prevent material harm, address non-payment, or respond to a serious or repeated breach. Where practicable and safe, we will explain the reason and allow a reasonable opportunity to correct the issue. We may terminate for an uncorrected material breach or an urgent risk of harm. These steps do not limit rights or refunds required by law.

11. Consumer guarantees and disclaimers

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability that cannot lawfully be excluded or limited. In Australia, this includes rights under the Australian Consumer Law. US consumers may also have mandatory rights under local law.

Subject to those rights, FableDoor is provided “as is” and “as available”. We do not make additional promises that every output will be accurate, unique, uninterrupted, compatible with every device, or suitable for every child. Statements in these Terms do not exclude our responsibility to use due care and skill where the law requires it.

12. Responsibility and limits of liability

Each party is responsible for loss that it causes by breaching these Terms or the law. You are responsible for reasonably foreseeable claims caused by Your Content where you lacked authority to provide it or knowingly used FableDoor unlawfully. You are not responsible to the extent FableDoor caused or contributed to the loss.

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. FableDoor’s aggregate liability arising from the service is limited to the greater of A$100 and the amount you paid for FableDoor during the 12 months before the event giving rise to the claim.

The limitations above do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of privacy or confidentiality obligations where liability cannot lawfully be limited, or any other liability that law forbids us to exclude or limit. Any permitted limitation will be reduced or adjusted to the extent required to make it fair and enforceable.

13. Third-party services

FableDoor depends on services supplied by Apple, Google (including the Gemini API), RevenueCat, OpenAI, Supabase, Fly.io, Resend, Expo, PostHog, and Sentry. Their own services may have separate terms. FableDoor remains responsible for its obligations to you and does not use third-party terms to remove a right you have against FableDoor under applicable law.

14. Disputes and governing law

Please contact support@fabledoor.com first so we can try to resolve a concern promptly. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

This choice does not deprive you of mandatory protections or the right to use a regulator, tribunal, or court available under the law where you live. Nothing requires private arbitration or waives participation in a lawful class proceeding.

15. General terms

If a court finds part of these Terms unlawful or unenforceable, that part is read down or removed only to the extent necessary and the rest continues. A delay in enforcing a right is not a waiver. You may not transfer the account without our written consent; we may transfer this agreement as part of a genuine business transfer only if the successor assumes our obligations and the transfer does not materially reduce your rights.

16. Contact