We’re here to help
Support
For account, story, purchase, safety, or technical help, contact FableDoor using the details below. Please do not email passwords, sign-in codes, or sensitive information about a child.
FableDoor is currently offered in Australia and the United States. It is not currently offered to Canadian residents.
Contact us
- Support: support@fabledoor.com
- Privacy: privacy@fabledoor.com
- Phone: +61 8 6555 7948
ABN 13 460 748 489
U 1112, 24 Levey Street
Wolli Creek NSW 2205
Australia
Privacy and a child’s data
The signed-in parent can use Settings → Account & privacy to request a download, delete a child’s profile and family content, or request account deletion. You can also email privacy@fabledoor.com. We may verify that you control the account before acting so another person cannot obtain or erase family data.
Subscriptions and purchases
Purchases are handled by Apple’s App Store or Google Play. Restore eligible purchases from FableDoor. Manage or cancel a subscription in the store account that bought it. Deleting FableDoor data does not itself cancel an App Store or Google Play subscription.
Safety reports
If a generated story is unsuitable, stop showing it to the child and use the in-app report control or email support. FableDoor uses automated safeguards, but generated content can still be incomplete, inaccurate, or inappropriate. A parent or guardian should review stories and decide what is right for their child.
Before contacting us
Please include the device platform, what you expected, what happened, and the approximate time. Do not include a child’s full name, story text, screenshots containing family information, or account credentials unless we specifically ask through a secure channel.